At this time, I don't accept custom or personalized orders.

If your order is a gift, and you would like a short note included in your package, just let me know how you would like it to read in the "Add an optional note to seller" section at check-out.

At this time, I do not offer wholesale.

All Pennsylvania residents will be charged 6% sales tax.

Because of new sales tax laws, some customers living in certain US states may be subject to pay sales tax on purchases due to local sales tax laws.

I don't accept returns, exchanges, or cancellations, or give refunds; however, please contact me if you have any problems or questions so that issues may be rectified based on each individual situation. My customer's happiness & satisfaction with their products are one of my top priorities.

But do keep in mind, sale items CANNOT be returned, refunded, exchanged, or cancelled under any circumstances.

At this time, I only ship to the USA and Canada. Packages are shipped via USPS Priority and Priority Plus mail.

The time that is needed to prepare an order for shipping varies; for details, see each individual item. Although, once items are shipped, most US orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Canadian shipping delivery times may vary between 2 and 12 weeks.

Once a package is in the position of the shipping company, I am not responsible for lost or stolen packages, or damages to or delays of your parcel.

Canadian customers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Yes, all orders have a tracking number. Once your order is marked as shipped, you will be provided with the tracking number so you can follow the delivery of your package.

I do, returning customers receive discounts, as well as newsletter subscribers. And now & then, a discount will be posted to my social media accounts.

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If at any time you have questions, concerns, or problems with or about your order, please convo me here on Etsy, or contact me at eric @ frogsongforge .com

NOTE: Although my business is run online and my shop can be accessed 24/7, my business hours for customer service and order processing are limited. Please be patient when anticipating a response from Frog Song Forge, thank you.

My business is closed on most US holidays; all orders placed during these times will be processed on the next business day of my return. Vacation and emergency closure hours will be posted when applicable.

Regarding the purchase of any knife and/or bone artworks - you, the buyer, are responsible for complying with any & all of the laws and other legal requirements of any jurisdiction/state that you are in. Please be sure to check on laws pertaining to purchasing, and delivery, of knives and/or bone art in your jurisdiction/state.